Refund, Cancellation & Dispute Policy
Last updated: August 2026
This is the same policy shown inside the Voyafi app. The wording below is taken directly from our Terms of Service so that the app, this website and our terms cannot drift apart.
Refunds and cancellations
You can cancel an eSIM and get a full refund as long as it has not been installed or used. Once an eSIM has been installed on a device, it cannot be cancelled or refunded, because the data allowance has been released to you.
If we fail to deliver a working eSIM after taking payment, we refund you automatically.
How to request a refund or cancel
If your eSIM has not been installed, you can cancel it yourself in the app: open My eSIMs, select the plan and choose Cancel. No email needed.
For anything else, email jetsupport@travelesimpro.com with your order reference and the destination you bought. We will tell you where your request stands.
Where the money goes
Refunds always go back to the original payment method. We do not issue store credit or points.
We do not control how quickly your bank posts a refund; it can take a few working days to appear on your statement after we issue it.
Refunds are processed by Lemon Squeezy, our payment provider.
Unused eSIMs expire
An eSIM that is never used expires 180 days after purchase. An expired eSIM cannot be used and cannot be refunded, so install and start using your plan within that window.
Payment disputes and chargebacks
If a charge looks wrong or you do not recognise it, please email us before you open a dispute with your bank. We refund eligible orders directly, and that is far faster for you than a bank dispute.
What appears on your card statement
Charges appear on your statement as LEMONSQUEEZY.COM. An unfamiliar name on a statement is the most common reason people open a dispute, so please check this before contacting your bank.
If you do open a dispute, we will respond to your bank with the order record, including the plan purchased, the date and the eSIM issued. Where the charge turns out to be ours to refund, we would always rather refund you directly.
What is outside our control
Network coverage, speed and availability depend on the partner networks in each destination. We cannot refund a plan because a network was slower than you hoped, but if a plan does not work at all and we cannot fix it, write to us.
Questions
Any question about a refund: jetsupport@travelesimpro.com.